Returns & Exchanges
We understand that sometimes things may not work out as planned. If you are not satisfied with your purchase from LivingSimple, we offer hassle-free returns and exchanges within 30 days of delivery. To initiate a return or exchange, please contact our customer support with your order details and reason for return/exchange. Our team will guide you through the process and ensure a smooth experience. Please note that some products may not be eligible for return/exchange due to hygiene or safety reasons.
Return & Exchange Policy
At LivingSimple, we strive to ensure your satisfaction with every purchase. Our Return and Exchange Policy is designed to be transparent, fair, and accommodating to your needs. Please read the following guidelines carefully to understand how returns and exchanges are processed.
1. Eligibility for Returns and Exchanges
Returns: You may return items within 30 days from the date of purchase.
Exchanges: We allow exchanges for items within 60 days from the date of purchase.
Please note that products eligible for return or exchange must be in their original condition, unused, and in their original packaging.
2. Non-Returnable and Non-Exchangeable Items
Certain items are not eligible for return or exchange, including:
- Items marked as final sale.
- Perishable goods.
- Products that have been used, washed, or altered from their original condition.
3. How to Initiate a Return or Exchange
- To initiate a return or exchange, please contact our customer service team at info.livingsimpeonline@gmail.com or call (246)840-1046. You may also use our contact form https://www.livingsimple.online/contact.
- Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return/exchange.
- Our customer service team will guide you through the process, including providing a return shipping label if applicable.
4. Refunds and Exchanges Process
Refunds: Once we receive your returned item, we will inspect it and process the refund to your original method of payment within 7-10 business days.
Exchanges: Upon receiving your returned item, we will process the exchange and deliver the new item to you promptly.
5. Shipping Costs
Customers are responsible for shipping costs associated with returns unless the return is due to a product defect or an error on our part.
6. Damaged or Defective Items
In the case of receiving a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.
7. Cancellations
Orders can be canceled within 24 hours of purchase. Please contact us as soon as possible if you wish to cancel an order.
8. Store Credit
As an alternative to refunds, we offer store credit that can be used for future purchases on our website.
9. Policy Changes
LivingSimple reserves the right to update or modify this Return and Exchange Policy at any time. Any changes will be posted on our website.
By making a purchase with LivingSimple, you agree to adhere to the terms outlined in this Return and Exchange Policy.
If you have any further questions or need clarification, please do not hesitate to contact our customer service team.
Thank you for shopping with LivingSimple!